Our office staff
Our office is managed by Mrs Rachel Henry who works during the day from 9:30 and Mrs Karen Frain who works until lunch time
All payments should be made using the online payment system ParentPay. Your ParentPay account can be topped up online via https://www.parentpay.com/ or at a local Paypoint shop (newsagents). Please speak to the school office for account activation information.
If your child has a medical condition you must inform the school via the medical form on the school application. The school Welfare Assistant is happy to administer antibiotics if your child is taking a course. Please bring these to the school office at the beginning of the day with instructions for use, where they can be stored in a refrigerator. You will be asked to sign a permission to administer medicine sheet. Please note that we will not administer over the counter medicines.
If your child has asthma you will need to complete an Asthma Plan and provide the school with two inhalers. All pumps will be labelled and one will be kept in the medical box in your child’s classroom and one in the school welfare room. If your child has an allergy you will need to complete an Allergy Action Plan and provide the school with two EpiPens if they have them, these will be kept in the same way as inhalers. You will also be required to complete a Schools Special Diet Request Form attaching two photographs and medical correspondence. Please note that all information will be kept strictly confidential.
If your child is unwell or will be absent from school, please notify the school office as soon as possible (before 9.00am) by telephone on 020 8994 4782 and press 1 to leave a message. Please include their name, class and reason for absence.
If your child is ill whilst at school we will contact you. Please therefore ensure that the school has up to date contact details.
Photographs are regularly taken within school by class teachers or staff. A consent form for photography is to be completed by all parents when your child starts school, detailing whether you child can or cannot have their photograph taken.
Any matter of concern should, first of all, be addressed to your child’s class teacher. This will give you the opportunity to discuss it in private, at a convenient time. It is often best to make an appointment with members of staff but we urge you to speak to us sooner rather than later so that we can tackle the problem in its earliest stages. It is hoped that most matters can be resolved at this stage. If the issue is not resolved through initial discussion, please come into the school office in order to complete a complaints form and the Headteacher will contact you.
The complaints policy follows section 29 of the Education Act 2002 www.legislation.gov.uk/ukpga/2002/32/section/29
The data protection officer is responsible for overseeing data protection within the school. If you have any queries regarding data protection please contact the Headteacher Miss Stockley.
The General Data Protection Regulation (GDPR) is a regulation within EU law on data protection and privacy. At the William Hogarth School, we hold a range of personal data on our children Privacy Notice. We will not give information about you to anyone outside the school without your consent unless the law and our rules permit it. We are required by law to pass some of your information to the Local Authority (LA), and the Department for Education. For further information please speak with the School Office or contact the Local Authority Information Governance Team, Legal Services, Hounslow House, Hounslow, TW3 3EB or London Borough of Hounslow Education Privacy Notice